London Chronicle values accuracy and accountability and welcomes feedback from readers.
Corrections
If a factual error is identified in our content:
• The issue will be reviewed promptly by the editorial team.
• Any confirmed inaccuracies will be corrected as soon as reasonably possible.
• Corrections will be made transparently, either within the article or by adding a clear correction note.
Readers who believe an article contains an error are encouraged to contact us.
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Complaints
We are committed to handling complaints fairly, responsibly, and in a timely manner.
How to Make a Complaint
Complaints should be submitted by email and include:
• the headline and link to the relevant article
• a clear explanation of the complaint
• any supporting information where available
Email: complaints@londonchronicle.co.uk
Complaint Handling Process
• All complaints are reviewed by the editorial team.
• We aim to acknowledge complaints within 5 working days.
• We aim to provide a full response within 21 working days.
If a complaint is upheld, appropriate action will be taken. This may include a correction, clarification, or apology.
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External Resolution
If a complainant is not satisfied with our response, they may seek independent resolution through a relevant press regulator, where applicable.